Returns & Refunds Guide
Returns & Refunds Guide for KingDavid.store Customers
At KingDavid.store, we want you to be completely satisfied with your purchase. That’s why we’ve created this Returns & Refunds Guide to help you understand our policies and make the return process as smooth as possible. We understand that sometimes a product might not meet your expectations, and we’re here to assist you every step of the way.
Our Returns & Refunds Guide outlines the timeframe within which you can return items, the condition the products must be in, and how refunds are processed. Generally, you have 14 days from the date of delivery to initiate a return. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase. Customized or personalized jewelry items may have different return terms, so please review those specifics before ordering.
To start a return, simply contact our customer service team with your order details and reason for return. Once your return is approved, we’ll provide you with a prepaid shipping label and instructions on how to send the item back safely. After receiving and inspecting the returned item, refunds will be issued to the original payment method within 7 business days.
Please note that shipping fees are generally non-refundable unless the return is due to a defective or incorrect item sent by KingDavid.store. Our goal with this Returns & Refunds Guide is to offer transparency and confidence when shopping with us, ensuring your satisfaction and trust.
If you have any questions about our return process or need assistance, don’t hesitate to reach out. We’re committed to providing excellent service and making your shopping experience as enjoyable as possible.
Our Returns Policy
Time Frame for Returns: We understand that sometimes things don’t work out. Therefore, you have 48 hours
from the time you receive your item to contact us at contact@kingdavid.store or send a direct message to our Instagram account @kingdavidluxury and let us know if you’d like to make a return.
Condition for Returns: To be eligible for a return, items must be in the same condition you
received them: unworn or unused, with tags, and in their original
packaging.
Damages and Shipping Errors:Please examine items upon delivery for any flaws, damages, or incorrect items. Reach out to us immediately to address any concerns, including coordinating pickup if required.
Non-returnable Items: Please note, we cannot accept returns on special orders, personalized items, resized goods, nose rings, body jewelry, items purchased on sale, or gift cards.
Exchanges: To exchange an item quickly, return the original and request the new one. Note that, due to our product's delicate nature, we require inspection before sending a replacement.
Refunds: We offer refunds for items that are damaged or not as described, and
for items not delivered within a reasonable timeframe (this does not
cover delays outside our control, like customs). If you’re returning an
item because it arrived as expected but you’ve changed your mind, we’ll
gladly offer store credit instead. We will notify you once we’ve
received and inspected your returned item. If approved, a refund will be
processed to your original payment method within 10 business days.
Responsibility for Return Shipping:
If you are returning an item because you’ve changed your mind, you will
be responsible for paying for your own shipping costs. Returns must be
pre-approved; unsolicited returns will not be accepted.
Custom Made Jewelry: Custom made jewelry is crafted to your unique specifications and therefore cannot be returned unless it fails to meet your exact requirements.
Understanding Our Policy:
This policy applies to all purchases and we recommend reviewing it. Familiarizing yourself with this document can aid in a smooth return process. Contact our customer service team at contact@kingdavid.store for any inquiries or support. Assistance is provided.
Our store
12B, Kuramo Crescent, Ocean Bay Estate, Orchid Road, Lekki Lagos
Mon - Fri, 9am - 5pm
Saturday, 10am - 4pm
